Process
From first conversation to launch, we keep things simple.
You’ll know what we’re working on, what we need from you, and what comes next throughout the project.
What working with us is like
Direct communication
You talk with the people designing and building your site, and we reply within one business day.
Scope before we start
You get a written quote showing what’s included and what it costs before any work begins.
Clear checkpoints
You approve the plan, the design and the finished site before we move to the next stage.
Support after launch
We don’t disappear once the site is live. Updates, fixes and questions come to us.
Stage 01: Discover
First, we get to know your business.
We start with a conversation about your business, your customers and what you need the website to do. Then we agree on the direction, the scope and the price, in writing.
- A relaxed discovery call
- A clear plan for your pages and features
- A written scope, timeline and quote
From you: About an hour of your time and honest answers.
Stage 02: Design
Then we shape how it looks and reads.
We organize your pages so visitors can find what they need, then design the look of the site and its key pages. You’ll see real designs, and we’ll refine them with you.
- A simple map of your pages
- Designs for your key pages, on phone and desktop
- Help with page text if you need it
- Revisions based on your feedback
From you: Your logo, photos and any existing text, plus your thoughts on the designs.
Stage 03: Build
Next, we bring it to life.
Once you’ve approved the design, we build the site, connect any forms, booking or payment tools, and test it on phones, tablets and computers.
- A fast site that works on any device
- Forms and integrations connected and tested
- A private preview to try before launch
From you: Access to any tools we’re connecting, and a final look at the preview.
Stage 04: Launch & Support
We launch it, then we stick around.
We handle launch day: connecting your domain, redirecting old pages and making sure search engines can find the new site. After that, we’re still here for updates, fixes and questions.
- Launch day handled for you
- Your new site submitted to search engines
- Updates and fixes through your monthly plan
From you: Access to your domain account. We’ll walk you through it.
Questions
Common questions about the process.
How long does a website take to build?
Most small-business sites take a few weeks from kickoff to launch. Larger sites or projects with booking, payments or custom integrations take longer. The biggest variable is usually content — having your text and photos ready speeds things up. We’ll give you a timeline with your quote.
Can you maintain the site after launch?
Yes — and we’d like to. We offer ongoing maintenance and update plans, and you’ll deal with the same people who built your site. If you’d prefer to manage it yourself, we’ll hand it over with the information you need.
What happens after the site launches?
We make sure everything is working, walk you through your site and stay available for questions. From there you can choose an ongoing care plan, request updates as needed, or manage it yourself. Either way, you won’t be left guessing who to call.
What do I need before getting started?
Not much. It helps to know what your business offers, who your customers are and what you want the website to do. If you have a logo, photos or existing text, great — if not, we’ll talk through options. The free consultation is designed to help you figure the rest out.
Let’s talk
Ready to talk about your site?
A free 20-minute conversation is enough to get started. Tell us about your business, what you need, and where you’re stuck. We’ll help you figure out the next step.
No obligation. No preparation needed.